If you have any questions regarding any of our items or any of these policies please contact Anna Bankuti by email at firstname.lastname@example.org
SIZES AND DISCREPTIONS
All sizes are stated in the individual descriptions alongside each item and are approximate. We have taken every care to ensure that the pictures and descriptions are representative of the product, but please be aware that all Anzu pieces are handmade and some variations are inevitable.
All prices are net prices, stated in Euro and are exclusive of the statutory VAT (19%).
Prices are subject to change. In particular Gold and Silver which is a global commodity and is bought and sold on the stockmarket. Due to fluctuations within the global market of precious metals, Anzu reserves the right to amend prices as displayed.
Minimum Order is € 400 for the first order. No Minimum for reorders.
Carriage Paid on orders over € 800 within the EU.
50% of the total order amount has to be paid as a deposit. This will be a confirmation of the order. Until the deposit is paid your order shall notbe processed.
All payments are to be made by you in Euros.
Payment can be made by bank transfer., PayPal and card payments are acceptable with additional surcharge.
The second 50% of the total is to be payed within 7 days of receiving the order.
DELIVERY AND SHIPPING
The deliver fee will be calculated in your Order Acceptance.
Normal lead time is 4 to 6 weeks after receipt of a 50% deposit. Some special orders will take longer, please contact us, if you need your order on a special date. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and as stated in the Order Acceptance. We cannot accept liability for any loss resulting from late delivery or non-delivery of goods.
All purchases are non exchangeable, non refundable and non transferable. No returns will be accepted without authorisation in writing from us.
It is unusual for our products to have faults, however should any item be returned to you due to a production fault, within 3 months of sale, we will do our best to repair or replace the item. Please email us with any issue that arise. This policy does not cover any damage caused by the customer due to negligence or stress on the item concerned.
By completing an order and receiving an invoice from Anzu, you hereby state that you have read, understand, and comply fully with the listed terms & conditions by Anzu and you agree to comply fully with Anzu terms & conditions for the entire duration that you carry & sell our products.